![]() ![]() ![]() She clearly explained to Us that YES the oil had been change oil changes happens when the car go through inspection and she show us the inspection paperwork but No Oil Change status show on the paperwork but with her professionalism and seem to know what she was talking about We took her word. The day of processing and picking up my vehicle (transfer from CarMax on Independence Blvd) My Uncle, Mother and Me ask the sale consultant (not calling her name) If the oil had been changed in the vehicle before driving off the dealership parking lot. ![]() NOT EVEN TO MENTION I explained to Nick also about the Oil Change situation. Nick places me on hold comes back to tell me the next appointment they had available was but I could take it to Another Dealership since its still within its 30 days warranty for them to check the vehicle. Nick ask me What was I concern about? Explaining to him Again the concerns I had with the T/C Traction Control light showing on within the dashboard. Explaining to him I am a new customer concern with the light showing due to I work 40 miles from my home. Nick in the service department is whom I spoken with today about the T/C Traction Control sensor light showing ON in a vehicle not even 1 month old being purchase. I received Great Customer Service from both Sale Consultants during the process of purchasing my vehicle but Today I did not receive Great Customer Service from CarMax Service Department Representative. Good Afternoon! I am a new customer purchased a 2015 Chevrolet Camaro in March 2018. Not to mention our salesman had us wait several days so that he could get the sale and then last minute gave us someone else. Very bad customer service and we I would not recommend going there. We were not and they would not take responsibility for it. If they would have told us BEFORE at bought the car, then we would have been prepared and known what was needed. When we called to schedule they took back their guarantee to get this done for us. It doesn't seem fair that we just bought this vehicle and within a week have to go pay $150 to get the navigation fixed to work properly. We were promised by both departments after telling the specifically what was going on, that they would cover it going to Ford to be updated. When we called to talk to sales AND SERVICE. When we were sold the car, we were not informed that the navigation system needed to be updated and couldn't even get us from point A to point B because it was so outdated. Within a couple days we realized that the navigation system wasn't working properly and needed to be updated. Programs, rates, terms and conditions are subject to change without notice.We bought a car from this dealership two weeks again. Credit and collateral are subject to approval. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.īank of America, N.A. You may also visit the individual sites for additional information on their data and privacy practices and opt-out options. To learn more about ad choices, or to opt out of interest-based advertising with non-affiliated third-party sites, visit YourAdChoices powered by the DAA or through the Network Advertising Initiative's Opt-Out Tool. Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of personal information by companies that serve our ads. Relationship-based ads and online behavioral advertising help us do that.īank of America participates in the Digital Advertising Alliance ("DAA") self-regulatory Principles for Online Behavioral Advertising and uses the Advertising Options Icon on our behavioral ads on non-affiliated third-party sites (excluding ads appearing on platforms that do not accept the icon). We strive to provide you with information about products and services you might find interesting and useful. ![]()
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